Support Policy
Welcome to GenuineAds.click.
Our Support Policy ensures that all users, advertisers, and partners receive fair, prompt, and professional assistance. Please read carefully to understand how our support system works.
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1. Support Channels
You can contact our support team through the following official channels:
Email: naimatmumtazofficial@gmail.com
WhatsApp Support: Available through the official number listed on our website.
Help Center: You can also submit requests via the “Contact Us” form on your dashboard.
⚠️ We do not provide support through personal social media accounts or unofficial channels.
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2. Support Hours
Our support team is available Monday to Saturday,
from 9:00 AM to 5:00 PM (Pakistan Standard Time).
Requests sent outside support hours will be reviewed the next working day.
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3. Response Time
General inquiries: Within 24 hours
Technical issues: Within 24–48 hours
Payment or withdrawal-related issues: Within 48–72 hours
Some cases may require additional verification time depending on the complexity of the issue.
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4. Support Scope
Our support team assists with:
Account access and login issues
Deposit and withdrawal inquiries
Advertising and plan activation help
Dashboard or feature-related assistance
Reporting of bugs or technical issues
Support does not cover:
Personal device or internet problems
Third-party payment app issues
Managing user accounts on behalf of users
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5. User Responsibilities
To receive timely assistance, users must:
Provide accurate details (username, email, or transaction ID).
Communicate politely and respectfully.
Follow the proper process for submitting complaints or requests.
Abusive or inappropriate communication may result in limited access to support.
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6. Resolution and Follow-Up
Once an issue is resolved, users will be notified via email or WhatsApp.
If the issue continues, users can reopen the ticket within 48 hours for re-evaluation.
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7. Policy Updates
GenuineAds.click reserves the right to update or modify this Support Policy at any time.
Any major updates will be shared through your dashboard or via email.
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For all assistance, contact our official support team at:
📧 naimatmumtazofficial@gmail.com